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Restocking FeesWe offer conditional 7-day money back guarantee for CPU and memory, and 30-day money back guarantee for most other items. The conditions include non-refundable items and restocking fee. Why restocking fee? We do not want to profit by selling low-quality products and charging high restocking fees. However, restocking fees become necessary in order for us to keep our costs and prices down. A majority of customers never return items. When items are returned in non-resellable conditions, we have to sell them as used and below costs. If not paid by those who returned them, the additional costs had to be "shared" by others, which we believe are not fair. We choose to keep our prices down by charging a restocking fee to non-defective, non-fault returns. We try to keep the restocking fee as low as possible and in line with the cost associated with the return. Therefore, we have devised the following rules to determine the restocking fee:Non-Refundable Items The following items are not refundable even if returned within the time limits: Items with 0% Restocking Fee A restocking fee is applicable whenever the return is due to "Wrong item ordered," "Customer does not like the product," "Item no longer needed," or "Couldn't get it to work." The actual restocking fee depends on the item and its returned conditions as outlined below: Items with 15% Restocking Fee (Must be returned in 30-days) We charge a 15% restocking fee for the following items: Items with 20% Restocking Fee (Must be returned in 30-days) We charge a 20% restocking fee for the following items: Items with 30% Restocking Fee (Must be returned in 30-days) Depreciation and thus our cost are the highest for these returns, for which 30% restocking fee applies: Besides restocking fee, Directron.com charges the following service fees if applicable: Related Items: | Discrepancy Report | Shipping Damage Report | RMA | Return for Credit | |
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