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Frequently Asked Questions on Payment
We accept all major credit cards, prepays with wire-transfer, cashier's check and money order, Paypal, purchase orders from major accounts such as government agencies and universities. See our Payment Policies for more details. Our credit department will issue the credit as soon as possible, which normally takes 7-14 business days, depending on our workload. We will send you an e-mail to let you know when and how much the credit was issued. Credit is sometimes delayed because no credit card number is given on the credit request. As a result, we'll have to look through your older order to find the credit card number. Please use the Return for Credit form instead of the RMA form when requesting a credit or refund. Sorry, but no. We no longer accept COD payments. COD payments caused too much trouble for us in the past. Net terms are available only to government agencies (federal, state, city and county), universities, colleges, other established academic accounts, and Fortune 1000 corporations. Very rarely we offer net terms to resellers. If you are qualified, you must first fill out the account application form. The approval process may take 5-15 business days depending on how fast your bank and trade references respond to our credit check. Once approved, fax your purchase order to 713-773-9393. Our credit history does show that the credit was issued. The credit may take a few days to show up in your account. If it still does not show up in two more days, please let us know so that we can investigate with our credit card processing company to determine what happened. It's very rare that a credit does not get posted by the credit card processing company. Our online system does not allow more than one charge per order number. If you could confirm that your order was charged twice by faxing us the statement from your bank, we'll issue a credit to correct it right away. In all our years of operation, this has only happened twice. If you give us your name or other information such as address, we can do a search to see if there is any order placed under your name or shipping address. Confusion often arises after other family member placed the order on your behalf. Some times people just forgot what they ordered a few weeks ago. In these situations, we'll let you know what the order is for and where it was shipped to kindly refresh your memory. If indeed you did not authorize the purchase AND the product was shipped to an address/person unknown to you, you should contact your credit card company immediately. It's highly suggested that you cancel your credit card account immediately. We'll cooperate with your credit card company to launch any necessary investigation. Wire transfer is a direct money transfer from your bank to our bank. It is often used for large orders and overseas orders to secure payment quickly. If you choose the wire-transfer option, you'll be given a toll-free number after placing the order to give us a call to get an instruction on how to proceed with the wire transfer. Payment is accepted via credit card for orders placed in the US or Canada. Orders origionating from other countries must be pre-paid via wire transfer. Please see the question above for details on wire transfer. Sorry, we only accept credit cards from the US and Canada. See answer above for other countries. No, we no longer accept personal checks. Please make arrangement for cashier's check, money order, or other types of payment methods. Note: We do accept payments via PayPal. You can use PayPal to more or less make an electronic check by adding money to your PayPal account and then sending it. Yes, we do. You may place an order online first to get the total order amount so that you can get your purchase order issued by your accounting department. Then fax your purchase order to 713-773-9393. Include an e-mail address if you want to receive shipping confirmation for your order. We'll verify the purchase order by phone calls directly to your accounting department. Yes, we do. Including commercial, personal, and government debit cards. Mail your check to: Directron.com Order # xxxxx, 10402 Harwin Drive, Houston, TX 77036. Please mark your order number on the check and on the envelope to avoid any delays in processing your order. We'll ship your order as soon as possible after receiving your check. For cashier's check and money order it will typically shipped within 1-2 business days after receiving your check. For personal and company checks, we'll wait until the checks clear the bank before shipping, which may take 4-8 business days. Once shipped, it would be up to the shipping method and shipping company on when you'll receive the order. It's possible although rarely that your order may be delayed due to stock issues. Yes we do, however if you company isn't part of the Fortune 1000 then we may wait for 4-8 business days for the check to clear the bank before shipping. Yes. However, it will take longer for us to verify the order. To avoid delays, please fill out the online authorization form and fax it to us, http://www.directron.com/authorization.html. To avoid delays, please provide both the old and new addresses. Filling out the online authorization form may help the verification process. http://www.directron.com/authorization.html. Yes. This is often useful if you don't have anyone receiving the package during business hours, when you have your friend building a computer for you, or when you are purchasing a gift. Please provide both the shipping and billing addresses and phone numbers. Such orders will require longer verification time. The online authorization form may be helpful: http://www.directron.com/authorization.html. There may be several reasons for the discrepancy. First, the shipping and labor costs, if any, are not refundable. This is because the shipping charge is never refundable from our shipping companies. Second, there is a restocking fee for most items. The restocking fee is used to recover some of the losses in the product depreciation. Restocking fee is not applicable to several items that we know depreciation does not occur very much within the time frame, such as memory modules. Related Items: | Payment Policies | Other FAQ Pages | (ud083002lp) |
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